FREQUENTLY ASKED QUESTIONS

Is Innerwear.com.au an online lingerie shop a secure site?

Innerwear.com.au an online lingerie shop provides a safe and secure shopping experience. Our site has a secure socket layer (SSL) technology which encrypts the information you put in. Our servers are secure enough and protect your personal as well as credit card information. Your credit card transactions are encrypted. We never share your personal information to third party.

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. Use a specific product term to get a specific result related to your product search. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

How can I track my order?

If you have registered with our site, you can simply go to my account and track your order. You will get an email containing the delivery details, tracking number. As a guest you can post all your queries to info@innerwear.com

How can I return my order?

You can return the order until they are shipped. Once the payment is made and if you want to either make a change or cancel an order, you need to contact us within 12 hours. Please refer to the link https://www.innerwear.com.au/refunds-returns-policy/

How do I exchange my order?

We do not offer direct exchanges, and if for any reason you would like to exchange order due to any reason, contact us via email at info@innerwear.com.au and we will be happy to guide you through the process. Kindly do not send your purchase back to us unless we authorize you to do so.

Is it possible to change or cancel my order after payment?

No, it is not possible to change your order once it is has been placed. You can cancel your order, but in no case later than 24 hours from order, by contacting us. An email will be sent to you confirming the cancellation of order. If you did not receive it, the order is not yet cancelled and we will charge you and send you the product purchased.

I did not receive all the items I ordered or received the wrong items

Please visit innerwear return page https://www.innerwear.com.au/refunds-returns-policy/ and let us know the issue, we will try resolve it as early as possible.

How to return defective items?

You may return the defective items within 72 hours of receiving the order at your expense and the item should be unused. Replacement of product via the same shipping service you chose during check out.

How long does it take to reach my order?

Estimated delivery of the product is within (15-45 days) for free shipping, for standard it is (10-20 days) which is chargeable and for express delivery it is (7-15 days) excluding 2-5 days for processing.

What is the payment procedure? Is it safe to pay online here?

We accept, PayPal, stripe (visa MasterCard, American Express, Discover network payment gateways. All the payments are processed through a secured checkout system.

What currency do you accept?

We mainly accept US Dollars, INR, AUD, EUR, GBP on the website while you shop. The pre-set currency is determined based on your location. To choose currency, select the currency link at the top left hand side of the screen. You can use available currencies from dropdown for checkout.

How will l know if my payment was successful?

Once you complete the checkout process, you will receive an automatically generated email acknowledging the receipt of your order, usually within one hour of placing an order. When your order is dispatched, you will receive another email stating the order details and tracking information.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when: